How it works

Six stages, each confirmed before the next begins

The sequence below describes how an enquiry is handled. It is deliberately slow at the start: scope and fees are settled in writing before any coordination work is carried out.

An organised case file with tabbed dividers and a printed checklist on a desk — Stage by stage, the file records what was submitted, what came back and what is still outstanding.

01Initial business enquiry
02Scope review
03Information and route discussion
04Written scope and fees
05Coordination and customer actions
06Completion or referral

Detail

What happens at each stage

Initial business enquiry

You share basic details about the proposed activity, ownership, location and intended timing. No documents are needed at this point.

Vantora Corporate

— Acknowledge the enquiry
— Ask only for information needed to assess scope

You

— Describe the activity in plain language
— State the intended market and timing

Scope review

We review whether the requirement is within the current active scope. If it is not, we say so rather than taking the enquiry further.

Vantora Corporate

— Assess the requirement against the current scope
— Confirm in writing whether it can be supported

You

— Clarify anything ambiguous in the description

Information and route discussion

Available options, dependencies, estimated steps and exclusions are discussed. Nothing is presented as approved, priced or guaranteed at this stage.

Vantora Corporate

— Set out documented options and their known dependencies
— Identify where independent advice is needed

You

— Ask about exclusions and dependencies
— Decide which option you want examined further

Written scope and fees

Any support arrangement, professional fees, third-party fees, customer responsibilities and timelines are confirmed in writing before work begins.

Vantora Corporate

— Separate professional fees from third-party and authority costs
— State exclusions and assumptions explicitly

You

— Review the scope and exclusions
— Confirm acceptance in writing

Coordination and customer actions

Work proceeds according to the agreed scope. You complete the actions that require your authority or approval.

Vantora Corporate

— Coordinate agreed steps
— Maintain a written record of progress and outstanding items

You

— Approve every submission before it is lodged
— Attend anything requiring your presence or signature

Completion or referral

We confirm the next step, the completion status, or the referral route where the requirement has moved beyond coordination support.

Vantora Corporate

— Confirm status in writing
— Hand over the record of what has been coordinated

You

— Decide whether to engage a referred adviser

Authority requirements, fees, processing times and approvals can change. No outcome is guaranteed.

Money

How fees, invoices and payment actually run

Professional fees are published per service and restated in the written proposal for your requirement. Authority fees and third-party costs sit outside that figure, are never marked up, and are payable at the amount charged at the time.

StageWhat is issuedWhat is payable

Scope requestAn acknowledgement and a case reference in the format VC-YYYY-XXXXXX.Nothing. Requesting a scope creates no obligation of any kind.

Written proposalThe scope, exclusions, assumptions, responsibilities, timing basis and fee.Nothing until the proposal is accepted in writing by you.

Deposit invoiceAn invoice for 50% of the professional fee, plus VAT at 5% where chargeable.The deposit, by bank transfer or by card on the acquirer's hosted page.

CoordinationA running record of submissions made, responses received and items outstanding.Authority and third-party costs as they arise, invoiced at cost.

CompletionA written completion statement and the handover record for the agreed scope.The balance of the professional fee.

No card details are entered on, processed by or stored on this website. Card payments are completed on a hosted page operated by the acquiring bank, and the amount is locked to the issued invoice.

Standards

What you can hold us to

Numbered index dividers against a ruled ledger page — Progress is recorded against a case reference rather than tracked through an email thread.

Responsiveness

Written replies within one working day

Enquiries received during working hours are acknowledged the same working day, and substantive replies are issued within one working day of the information needed to answer them.

Sunday to Thursday, 09:00 – 18:00 (GST)
Correspondence in English, by email
Every material point confirmed in writing

Approval

Nothing is lodged without your confirmation

Every submission is sent to you in the form it will be filed, and is only lodged after you confirm the content in writing.

Submissions are made in your name
No document is signed on your behalf
Approvals are kept on the case record

Escalation

Delays are reported, not absorbed

Where a step stalls with an authority, a bank or a third party, you are told within one working day of us learning about it, with the reason and the options.

Status reported at each stage change
Dependencies named, not generalised
Referral offered when coordination reaches its limit

Your part

What the process depends on from you

Accurate information about the activity, ownership and intended location
Prompt written approval of each submission before it is lodged
Attendance where an authority, bank or notary requires you in person
Original or attested documents where copies are not accepted
Direct engagement of any licensed adviser we refer you to
Payment of authority and third-party costs when they fall due

Where any of these is outstanding, the affected step is paused and recorded as waiting on you rather than progressed on an assumption.

Notice

Describe your requirement

Share the outline of what you are considering. We will tell you whether it falls within the current service scope before anything else is discussed.

Request a written scope